Privacy Policy

PRIVACY POLICY

We respect and are committed to protecting your privacy. The information you provide Novelty Hill –Januik Winery will not be shared or sold to other companies. The information is utilized so that we may offer a superior level of customer service reflective of the quality of our wines.

As an email subscriber or visitor to our web site, you may see ads from Novelty Hill Januik through other social media channels.

SECURITY POLICY

For your security, our web based ordering process utilizes the most up to date Secure Socket Layer technology. This software ensures that all sales transaction information is transferred safely via encrypted methods.

TERMS AND CONDITIONS

All wines are sold in Washington and title passes to buyer in Washington. We make no representation as to the legal right of anyone to ship or import wines into any state outside of Washington. By placing an order with us, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.

SHIPPING POLICY

To preserve wine quality in transit, we hold all orders if temperatures will exceed 80-degrees or fall below 35-degrees whether in your area or at any point en route.

At times wine can be held for a few months if weather is extreme. If your order is time sensitive, please contact us for express ship options before placing your order.

Due to federal regulations , an adult over the age of 21 must sign for the wine package upon delivery.  If this is a gift, please be sure to inform the recipient that they must be present to sign.

We recommend shipping to an office whenever possible.

We ship Monday – Wednesday, meaning orders placed Thursday-Sunday will not leave the building until the following Monday. Exceptions can be made for expedited orders upon request.

Please contact Michelle Allen if you have any questions or need help with special arrangements.

REFUND/EXCHANGE POLICY

Novelty Hill – Januik Winery guarantees our wines. Your satisfaction is our priority. If, for any reason, you are dissatisfied with your order, please contact us within 3 days of receipt of your order for assistance. For fastest results, email us at carolyn@noveltyhilljanuik.com.